Uninterrupted communication between employees is the prime requirement of every business in the current era. Luckily, advancement in technology has led to the invention of sophisticated mediums of communication, which in turn have helped sectors like education, media, and politics, thrive.
Businesses are focused on generating revenue by lowering the cost of expenditure for effective growth. So, a process, or a solution or a technology that helps any business in achieving its goal without any additional cost is accepted with open arms.
As per the current COVID-19 situation, Work From Home (WFH) or Remote Work is the need of the hour. But, every employer is worried about the efficiency, dedication, and productivity of their employees. They also feel that the business should not be affected by the adoption of such policies.
Ever since Artificial Intelligence (AI) has come into the business scenario, it has become a talk of the town because of the unique utilities and benefits it has brought to our day-to-day work. It has now started suggesting humans about what to do and what not and also influencing the decision-making of humans.
There is a lot of discussions these days about whether to choose hosted virtual desktops as a replacement for the age-old local desktops. But to have a clear perspective, there is should a clear understanding of the basic concepts of both the desktop environments and the features they bring to the table. The local desktop […]
Dialer, by definition, is a device or software to make calls. However, dialers of today are equally capable of handling other modes of communication as well, like emails, SMS, and voice mails. Some are even advanced enough to synchronise communication on social media platforms too.
Whether you have just started a business or are running one from a long time, customer service and customer experience are two fields a business can never compromise with, unless you want your business to fail.
There is no denying to the fact that companies are scaling up their IT infrastructure to match the speed of technological development. Large and small enterprises will be ramping up their IT allocation budget in 2019 with 21% of share given to cloud-based services. Cloud telephony being one such cloud-based solution will also experience a huge surge in demand.
Ever since cloud has come into existence, its influence has grown to touch many meaningful aspects of day to day living. Be it communication or accounting, networking or medicine, cloud has produced powerful and sustainable results.