IT Infrastructure

Business Unit& Cost Centre: Cloud Hosting & Technical Support
No. of Positions: 3
About RTDS:

Operating for over a decade and headquartered in the tech city, Gurugram, Real Time Data Services Pvt Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS).

RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com; ) and Servetel (https://www.servetel.in; ), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com; )which is a cloud hosting service.

Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location.

Our expertise in cloud computing, cloud telephony products & other IT services allows us to deliver solutions that simplify the business and enhance their performance.

Official Website: https://myrealdata.in/

Our offered solutions:

• Accounting and business applications on the cloud
• Server virtualization and consolidation solutions for building private clouds
• Cloud-based communication services to connect within organizations
• Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is “How”. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients- business in their pursuit of “Next”.

Credentials:

• More than 6,000 Clients globally
• Technology Partners of TATA to launch hosted Contact Centre Services
• Microsoft Direct Partner under the CSP Program
• Intuit authorized Commercial Hosting Provider
• Registered NASSCOM, Internet Telephony Services Providers’ Association in UK
• User Favorite Award by Accountex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 2019, VMware Accelerating Cloud Provider Partner Award 2020
• 8 Data centres located across USA

What’s in it for you? / Why work for us?

• Work in an autonomous, agile, and dynamic environment.
• Performance driven, rewarding and respectful work culture.
• Ample opportunities to learn and grow.

Business Unit& Cost Centre: Cloud Telephony & Technical Support
No. of Positions: 3
About RTDS:

Operating for over a decade and headquartered in the tech city, Gurugram, Real Time Data Services Pvt Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS).

RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com; ) and Servetel (https://www.servetel.in; ), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com; )which is a cloud hosting service.

Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location.

Our expertise in cloud computing, cloud telephony products & other IT services allows us to deliver solutions that simplify the business and enhance their performance.

Official Website: https://myrealdata.in/

Our offered solutions

• Accounting and business applications on the cloud
• Server virtualization and consolidation solutions for building private clouds
• Cloud-based communication services to connect within organizations
• Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is “How”. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients- business in their pursuit of “Next”.

Credentials:

• More than 6,000 Clients globally
• Technology Partners of TATA to launch hosted Contact Centre Services
• Microsoft Direct Partner under the CSP Program
• Intuit authorized Commercial Hosting Provider
• Registered NASSCOM, Internet Telephony Services Providers’ Association in UK
• User Favorite Award by Accountex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 2019, VMware Accelerating Cloud Provider Partner Award 2020
• 8 Data centres located across USA

What’s in it for you? / Why work for us?

• Work in an autonomous, agile, and dynamic environment.
• Performance driven, rewarding and respectful work culture.
• Ample opportunities to learn and grow.

Key Functional Responsibilities

• Answering/Troubleshooting on technical queries and dealing US clients via calls & Emails.
• Administer and resolve applications issues, provide updates, and perform root cause analysis.
• Supervise all alerts related to application and system procedures and provide services proactively.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Collaborate with System Administrators to prevent system down time
• Ensure customer satisfaction and perform quality of work on all service requests.
• Diagnose and quickly resolve awide range of Windows and applications problems to help minimize downtime.
• Troubleshoot in gas per preliminary guidelines to resolve the issues and escalate to respective department.
• Perform multiple tasks simultaneously & complete them in timely manner.

Technical Skill Requirements:

• Sound knowledge of Windows Server, Cloud Technology and Virtualization.
• Ability to work both independently and as part of ateam.

Desired Skills:

• Strong written and verbal communications kills.
• Good customer handling skills (written & verbal).
• Understanding of US culture to handle USA based clients.
• Self-motivated, positive & ability to adapt new changes/technologies.

Professional Experience: 2 years to 5 years
Education: BTech/MTech/BCA/MCA/BSc
Job Location: Gurugram, Haryana

Apply for this position

No. of Positions: 4
About RTDS:

Operating for over a decade and headquartered in the tech city, Gurugram, Real Time Data Services Pvt Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS).

RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com; ) and Servetel (https://www.servetel.in; ), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com; )which is a cloud hosting service.

Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location.

Our expertise in cloud computing, cloud telephony products & other IT services allows us to deliver solutions that simplify the business and enhance their performance.

Official Website: https://myrealdata.in/

Our offered solutions

• Accounting and business applications on the cloud
• Server virtualization and consolidation solutions for building private clouds
• Cloud-based communication services to connect within organizations
• Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is “How”. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients- business in their pursuit of “Next”.

Credentials:

• More than 6,000 Clients globally
• Technology Partners of TATA to launch hosted Contact Centre Services
• Microsoft Direct Partner under the CSP Program
• Intuit authorized Commercial Hosting Provider
• Registered NASSCOM, Internet Telephony Services Providers’ Association in UK
• User Favorite Award by Accountex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 2019, VMware Accelerating Cloud Provider Partner Award 2020
• 8 Data centres located across USA

What’s in it for you? / Why work for us?

• Work in an autonomous, agile, and dynamic environment.
• Performance driven, rewarding and respectful work culture.
• Ample opportunities to learn and grow.

This role refers to determine VDI /DaaS requirements by evaluating business needs and gather requirements, researching best practises, solutioning and assisting sales and marketing teams to close more clients.

Key Functional Responsibilities:

• Taking ownership of the complaints, requests raised by the clients through chats, calls and emails.
• Responsible for resolving the issues raised by the clients within the turnaround time and escalating it to relevant teams when required.
• Ensuring proper documentation of the issue and resolution
• Ensuring that all Company Policies and Procedures are followed while communicating with the customers.
• Understanding the client requirements and then customizing the product/ services as per their needs
• Liaising with existing clients, deliver strong after-sales support and technical back up thereby enhancing customer experience.
• Expedite the resolution of customer problems and complaints to clients maximize satisfaction.
• Maintaining relationship with all existing clients. Ensuring proper servicing and after sales support to clients.

Skill Requirement:

• B. Tech or BCA Graduate
• 0-3 Years years Professional Experience
• Excellent Communication Skills (English and Hindi)
• Should be a quick learner.
• Having knowledge of the Cloud Telephony Products and Services is a plus
• Should be comfortable with rotational shifts and weekly offs.
• Ability to work both independently and as part of a team.

Job Location

• Gurugram, Haryana

No. of Positions: 4
About RTDS:

Operating for over a decade and headquartered in the tech city, Gurugram, Real Time Data Services Pvt Ltd. is a group of companies thriving in the domain of global information technology by serving clients in the field of Cloud Computing, Telecommunications and Unified Communication as a Service (UCaaS).

RTDS group consists of reputed businesses competing in the Indian, UK, and US markets, including Acefone (https://www.acefone.com; ) and Servetel (https://www.servetel.in; ), which are cloud communication providers; and Ace Cloud Hosting (https://www.acecloudhosting.com; )which is a cloud hosting service.

Our global tier-1 network and range of integrated data centres empower us to provide flawless services to global customers spread across the world via Managed Hosting Services, Managed Storage and Back Up, Managed Database and Co-location.

Our expertise in cloud computing, cloud telephony products & other IT services allows us to deliver solutions that simplify the business and enhance their performance.

Official Website: https://myrealdata.in/

Our offered solutions

• Accounting and business applications on the cloud
• Server virtualization and consolidation solutions for building private clouds
• Cloud-based communication services to connect within organizations
• Provide a lean, scalable, bespoke, and cost-effective telecommunication service to help businesses expand their businesses

We believe strongly that the space between Next and Now is “How”. How we ensure we are one step ahead of what the businesses need is by exploring and creating new frontiers. Converting technology trends into advantages for our clients is our forte and with our offerings we help enable our clients- business in their pursuit of “Next”.

Credentials:

• More than 6,000 Clients globally
• Technology Partners of TATA to launch hosted Contact Centre Services
• Microsoft Direct Partner under the CSP Program
• Intuit authorized Commercial Hosting Provider
• Registered NASSCOM, Internet Telephony Services Providers’ Association in UK
• User Favorite Award by Accountex USA in 2016, ‘Great User Experience Award’ by Finances Online in 2018, K2 Quality Award for Customer Satisfaction in 2019, VMware Accelerating Cloud Provider Partner Award 2020
• 8 Data centres located across USA

What’s in it for you? / Why work for us?

• Work in an autonomous, agile, and dynamic environment.
• Performance driven, rewarding and respectful work culture.
• Ample opportunities to learn and grow.

This role refers to determine VDI /DaaS requirements by evaluating business needs and gather requirements, researching best practises, solutioning and assisting sales and marketing teams to close more clients.

Key Functional Responsibilities:

• Taking ownership of the complaints, requests raised by the clients through chats, calls and emails.
• Responsible for resolving the issues raised by the clients within the turnaround time and escalating it to relevant teams when required.
• Ensuring proper documentation of the issue and resolution
• Ensuring that all Company Policies and Procedures are followed while communicating with the customers.
• Understanding the client requirements and then customizing the product/ services as per their needs
• Liaising with existing clients, deliver strong after-sales support and technical back up thereby enhancing customer experience.
• Expedite the resolution of customer problems and complaints to clients maximize satisfaction.
• Maintaining relationship with all existing clients. Ensuring proper servicing and after sales support to clients.

Skill Requirement:

• B. Tech or BCA Graduate
• 0-3 Years years Professional Experience
• Excellent Communication Skills (English and Hindi)
• Should be a quick learner.
• Having knowledge of the Cloud Telephony Products and Services is a plus
• Should be comfortable with rotational shifts and weekly offs.
• Ability to work both independently and as part of a team.

Job Location

• Gurugram, Haryana