• Analysis, diagnosis and resolution of problems on terminal server hosted to our clients
• Collaborate with system administrators to prevent system downtime
• Ensure customer satisfaction and perform quality work on all services requests
• Answering/Troubleshooting on technical queries and dealing clients via calls, chats and Emails
• Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime
• Install, upgrade and troubleshooting of Accounting/Tax software such as QuickBooks, ACT! ATX etc.
• Managing user accounts on Servers/Domain
• Maintaining update log and communicate process updates by conducting a session
• Troubleshooting and Maintenance of Terminal Servers
• Familiar with Client/Server Architecture
• Need to reply support tickets or route to the respective team
• Troubleshooting as per preliminary guidelines to resolve the issue and escalate to Admin team
• Deployment of service releases, patches, requests and customization

Skills & Attributes:

• Graduate in any discipline
• Ability to multitask and prioritize daily workload
• High Level Comm Skills, EXCELLENT verbal and written English
• Excellent knowledge of Microsoft Office

Other Details:

• Salary – As per industry norms
• 5 days a week working
• 9 hours shift
• Job Location – Udyog Vihar, Gurgaon