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Server Support

Deliver smiles to customers so that karma to the same to us



Server Support
Experience: 2-5 yr(s).
No. of Positions: 4
Role & Responsibilities:

  • Analysis, diagnosis and resolution of problems on terminal server hosted to our clients
  • Collaborate with system administrators to prevent system downtime
  • Ensure customer satisfaction and perform quality work on all services requests
  • Answering/Troubleshooting on technical queries and dealing clients via calls, chats and Emails
  • Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime
  • Install, upgrade and troubleshooting of Accounting/Tax software such as QuickBooks, ACT! ATX etc.
  • Managing user accounts on Servers/Domain
  • Maintaining update log and communicate process updates by conducting a session
  • Troubleshooting and Maintenance of Terminal Servers
  • Familiar with Client/Server Architecture
  • Need to reply support tickets or route to the respective team
  • Troubleshooting as per preliminary guidelines to resolve the issue and escalate to Admin team
  • Deployment of service releases, patches, requests and customization

Skills & Attributes:

  • Graduate in any discipline
  • Ability to multitask and prioritize daily workload
  • High Level Comm Skills, EXCELLENT verbal and written English
  • Excellent knowledge of Microsoft Office

Other Details:

  • Salary – As per industry norms
  • 5 days a week working
  • 9 hours shift
  • Job Location – Udyog Vihar, Gurgaon